Technical Support

We understand that all businesses need effective and rapid I.T support and we have invested in the latest technology to deliver outstanding remote desktop support. We have three different approaches to I.T. support that meets the needs of all types of businesses. Whether you need adhoc, banked support or a service contact you will receive the highest level of customer service and technical expertise.

IT Service Agreement

An IT Service Agreement provides the most tailored level of I.T. support for business. This level of support is the ultimate technical support solution providing excellent technical support on hardware and software that maintains the company network. This program offers unlimited incidents, monthly activity reports and access to technical staff. Our technical support staff respond to your technical issues quickly and efficiently, using expert knowledge built up over many years of practical experience or consulting with the 3rd party engineers.

Banked Support Hours

Banked Support Hours is a cost-effective and flexible technical support solution offered to all businesses that require out-sourced technical support on hardware and software. This type of support offers unlimited remote support calls, monthly activity reports and access to technical staff.

Adhoc Technical Support

Adhoc Technial Support is a focused and responsive technical support solution offered to all businesses that require remote technical support on their computers. This approach offers remote support charged by the hour with the aim of solving individual issues quickly and efficiently. 

Remote Technical Support

All our customers benefit from our Remote Technical Support Tool. Use the Icon below to start a new remote support session using our web based support tool. If you need to call for technical support please dial 0845 872 0557.